Responsible Gaming at cy99

Our Commitment to Responsible Gaming

At cy99, responsible gaming is not an afterthought — it is built into the foundation of everything we do. We believe that gambling should be an entertaining leisure activity, and that every player who chooses cy99 should be able to enjoy games, cricket betting, slots, and live casino experiences without those activities negatively affecting their life, finances, or relationships.

We have invested in a set of practical, easy-to-access tools that allow you to set personal limits, take breaks, or exclude yourself from the Platform whenever you feel it is appropriate. These tools are available directly within your cy99 account settings and can be activated at any time — no waiting period, no complicated process.

Responsible Gaming Tools Available on cy99

The following tools are accessible within your account. We encourage every cy99 player to explore these settings and put the ones that suit their lifestyle to use:

How to Gamble Responsibly

Responsible gambling starts with the right mindset. Before you play your next session on cy99 — whether that is cricket betting, a round of slots, or a live casino table — keep these principles in mind:

• Only gamble with money you can genuinely afford to lose. Never use rent, bill payment funds, savings, or borrowed money to fund your cy99 account.
• Set a budget before each session and stop when you reach it — whether you are up or down. The next session will always be there.
• Never chase losses. A losing streak does not become a winning streak just because you increase your bet size. Chasing losses accelerates financial harm.
• Take regular breaks. If a session has been running for more than an hour, log off, drink some water, and come back with a clear head — or call it a day.
• Do not gamble when you are stressed, upset, intoxicated, or under emotional pressure. These states impair decision-making and increase risk-taking behaviour.
• Keep gambling in proportion with the rest of your life. Family, work, social activities, and personal health all deserve time and attention alongside gaming.

Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of income, background, or experience. Recognising the early signs is the first step to getting things back under control. Watch out for any of these:

• ⚠️Gambling more than you planned or for longer than intended
• ⚠️Feeling anxious, irritable, or restless when not gambling
• ⚠️Using gambling to escape stress, anxiety, depression, or boredom
• ⚠️Lying to family or friends about how much time or money you spend gambling
• ⚠️Borrowing money or selling belongings to fund gambling sessions
• ⚠️Repeatedly trying to win back money you have lost (chasing losses)

Self-Exclusion: How It Works

Self-exclusion is cy99's most powerful responsible gaming tool. When you activate self-exclusion, your account is immediately blocked from all login attempts for the duration you select. No promotional emails will be sent. No bonus offers will be issued. Your account balance at the time of exclusion will be preserved and made available for withdrawal once the exclusion period has ended and your identity has been re-verified — or immediately upon request if you are closing the account permanently.

Self-exclusion periods available on cy99 are as follows:

• 6-month exclusion: suitable for players who want a structured break while leaving open the option to return after a defined period.
• 1-year exclusion: a longer period of reflection, recommended for players who have identified a significant change in their gambling habits.
• Permanent exclusion: a lifetime ban from the cy99 platform. Once activated, permanent exclusion cannot be reversed. This option is recommended for players who have identified a serious gambling problem.

Deposit Limits and Loss Limits

Deposit limits allow you to cap the total amount of money you transfer into your cy99 account within a chosen time window. You can set a daily, weekly, or monthly limit — or all three simultaneously. Once a limit is reached, further deposits will be declined until the period resets. Limits take effect immediately when you lower them. When you request to raise a limit, a 24-hour cooling-off period applies before the increase takes effect — this gives you time to reconsider.

Loss limits work similarly, capping the amount you can lose in a given period rather than the amount deposited. If your net losses hit the ceiling you have set, your session will be automatically ended and further betting will be suspended until the period resets. Both deposit and loss limits can be set, changed, or removed directly from your account settings, subject to the 24-hour delay when raising any existing limit.

Protecting Minors

cy99 operates a strict 21+ policy. Every new account registration requires a date of birth to be provided, and accounts showing age-related anomalies are flagged for KYC review before any withdrawal can be processed. We take the protection of minors from gambling content extremely seriously.

If you share a device with younger family members, we strongly recommend taking the following precautions to prevent underage access to the cy99 platform:

• Always log out of your cy99 account when you have finished your session, especially on shared phones or tablets.
• Use a strong, unique password for your cy99 account and do not write it down anywhere accessible to others in your household.
• Enable device-level screen lock or parental controls on any shared device used to access cy99, to prevent unauthorised login attempts.

Get Support — You Are Not Alone

If gambling has stopped being fun and has started feeling like a problem — financially, emotionally, or in terms of the time it consumes — please do not wait. Reaching out early is always better than waiting until the situation becomes more serious. cy99 support is available every day during Bangladesh Standard Time (BST, UTC+6), and we take every responsible gaming inquiry with complete seriousness and confidentiality.

Remember: asking for help is a sign of strength, not weakness. cy99 is committed to supporting every player who reaches out, and we will work with you to find the right solution — whether that means setting limits, taking a break, or stepping away from the platform entirely.